Uh oh, emails, texts, and voicemails from your tenants are starting to pile up. Maintenance requests are being forgotten about and your tenants are getting upset. There has to be an easier way, right?
Have you considered using a tenant portal?
If not, you're behind the times. We're here to help bring you into the future and make your tenants happy. Read on to learn all about why you should be using a tenant portal.
Easy Communication
You want to be a communicative landlord, right? You don't want to be the kind of landlord that leaves their tenants waiting ages for a response. After all, they're paying you every month, and it would be rude to leave them hanging.
Keeping up with communication across various channels, especially if you have multiple tenants, can be challenging. You may miss a message without even realizing it, and it could be something important.
Online portals can solve that problem. They keep tenant communication all in one place so you never miss a message.
Seamless Maintenance Requests
Property maintenance is one of your most important responsibilities as a landlord. It's your job to make sure that your tenants are able to live in a safe and well-maintained home. If they submit a maintenance request, it's best to fulfill it right away.
Again, however, it can be tough to keep up with requests across multiple platforms. This can be a huge problem if the request is time-sensitive (like a leak).
One of the top benefits of a portal is the ability to submit maintenance requests and even set ideal times for the maintenance person to visit. All of the requests will be in one place and tenants will know when to expect help.
Effortless Rent Collection
How do you collect rent? Checks are totally outdated, most people don't use cash, and no one wants to pay over the phone if they don't have to. What's the best way?
Have your tenants pay through their online tenant portal. The portal provides a secure place for tenants to connect their cards or bank accounts for effortless rent payments every month. You can even set up email reminders a few days before rent is due so tenants are more likely to remember.
It's easier for you and easier for them.
Happier Tenants
All of these benefits combined will result in happier tenants. Tenants want their lives to be as easy and stress-free as possible. With a tenant portal, you can make small (but helpful) changes to their lives.
Happy tenants are more likely to renew their leases, and that means fewer vacancies for you.
Set Up a Tenant Portal Today
If you don't have a tenant portal for your rental property, what are you waiting for? It can help with communication, rent payments, and even maintenance requests, resulting in happier tenants. What's not to love?
Do you need help setting up a tenant portal for your rental property in Greenville, SC? At PMI Southern States, we can help with that, as well as with many other property management issues. Our team of expert property managers is here to assist!
Schedule a consult with us today to learn all about our services.
